At Fragrance Mafia, we’re dedicated to providing you with an exceptional shopping experience, which is why we offer a 14-day no-quibble guarantee on all products purchased through www.fragrancemafia.com. Whether you’re in the UK or shopping internationally, please review the following details about our return policy.
Return Eligibility
- Items must be unused, unopened, and in their original condition.
- Returns must be requested within 14 days of receiving your order.
- Personalized or custom items are non-returnable.
How to Return an Item
- To initiate a return, contact our Customer Service team at inquiry@fragrancemafia.com within 14 days of receiving your order.
- Our team will send you the return instructions and the return shipping address.
- Ensure the items are securely packaged to avoid damage during transit.
Refund Processing
- After we receive the returned items and confirm their condition, we’ll process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 2–7 working days for the refund to appear in your account.
Shipping Costs for Returns
- The customer is responsible for return shipping costs, unless the return is due to our error.
- We recommend using a tracked shipping service to ensure the returned items reach us safely.
Exchange Policy
- We do not offer direct exchanges. If you would like to exchange an item, please return it and place a new order for the desired item.
Faulty or Damaged Items
- If you receive a faulty or damaged item, please contact our Customer Service team within 24 hours of receiving your order:
- Email: inquiry@fragrancemafia.com
- Keep the damaged item and packaging, as we may require photographic evidence and the item may need to be returned for further inspection or claim purposes.
- Once we receive the evidence, we will issue a replacement for the damaged item.
Incorrect Items Received
- If you receive the wrong item, follow these steps:
- Do not open the packaging to ensure a smooth return process.
- Contact our Customer Service team within 24 hours at inquiry@fragrancemafia.com
- Provide your order number and details of the incorrect item.
- Follow the instructions from our Customer Service team for the return process, and return the item in its original condition, including packaging and any accompanying materials.
- Failure to comply with these instructions may cause delays in processing your return and issuing a replacement.
Return Impact on Delivery Discounts
- If your original order qualified for free delivery, returning items may reduce the total value below the threshold for free shipping, and a £3.99 postage fee will be deducted from your refund.
- If free delivery was not applied to your order, this condition does not apply, and your refund will not be impacted by shipping charges.
Important Information
- This return policy applies to online purchases made through our website only.
- Purchases made through our authorized retailers should follow their return policies.
If you have any further questions or need assistance, please don’t hesitate to contact our Customer Service team, available Monday to Friday from 9:00 am to 5:00 pm.
Email: inquiry@fragrancemafia.com
Thank you for shopping with Fragrance Mafia